Terms of service

  1. All goods are manufactured on receipt of 60% deposit with balance payable before delivery.
  2. 60% DEPOSIT PAID WILL CONFIRM THAT THE CLIENT UNDERSTANDS AND AGREES WITH ALL T&C’s.
  3. Any amounts outstanding after a 30-day period will be subject to 7% interest, that period and 15.5% thereafter.
  4. Embark will not be responsible for any goods damaged by third parties after delivery or collection.
  5. Fabric quantities or wallpaper quantities on customised goods are only estimated, in case of shortage
  6. Embark will not take responsibility. In the case of wallpaper, additional wallpaper will need to be supplied on application.
  7. Unless proper drawing / specified dimensions are supplied we will use our own discretion for dimensions and details.
  8. Wood grains (i.e., knots etc.) and wood stains may differ as this is a raw material, so unless otherwise stipulated by the Client, this will be considered as acceptable. The same applies to stone / marble / granite.
  9. All goods invoiced and not paid remain the property of Embark until paid in full.
  10. It is the responsibility of the Client to ensure all goods are cleaned and maintained as suggested by the fabric house / rug Company or furniture manufacturer. It is also the Client’s responsibility to obtain this information.
  11. To avoid any delays, a proof of payment needs to be sent once a deposit is paid and also needs to be referenced with the correct quotation / invoice number. Embark will not check if deposits have been paid.